Frequently Asked Questions and Answers
A. Our six-passenger Mercedes Viano Van have room for six passengers with six standard size checked pieces of baggage. For a group of six passengers with extra luggage, we recommend the nine-passenger van.
A. We recommend the SUV.
A. Yes, but for a 'credit card not present' transaction you will have to send us credit card charge authorization with clear images of both sides of your credit card. Click here to print the charge authorization form.
A. Your credit card will be charged after the service is completed. NOTE: Prior to service, an authorization hold will be placed on your credit card account for slightly more than the estimated cost of your reservation. The authorization hold request is a test, to confirm that your credit card is valid and has available funds to cover the cost of your reservation. If you decide to pay in cash, we will not charge your credit card and the authorization hold will be cancelled, thus rendering the balance available again. Holds may last as long as 30 days, depending on the policy of your credit card issuing bank.
A. You may cancel your reservation without charge by calling us 12 hours before pickup time. Email or fax cancellation notification requires 24 hours' notice. Cancellation of a bus reservation requires 48 hours' notice. If you give less notice than this, a late cancellation charge will be made to your credit card. The late cancellation charge may be equal to the reservation cost.
A. It normally takes around 60 minutes to clear passport control and to gather the luggage. However, the wait time varies considerably depending on the, terminal, time of year, day of the week, and time of day.
A. We don’t charge extra if your flight arrival time changes. We monitor all flight arrival time changes and we will update your reservation pickup time accordingly.
A. All our airport pickup rates include driver meet and greet. NOTE: Driver meet and greet is not available when the parking lot adjacent to the terminal has height restrictions, and vehicles such as high-top vans or buses are unable to park near the terminal. You can find your vehicle at the passenger pickup area outside the terminal, or request a VIP greeter at an additional charge.
A. We rarely charge for waiting time at the airport, because most passengers exit the airport within 45 minutes of their flight landing and our airport pickup rates include complimentary waiting time: 45 minutes for international arrivals and 30 minutes for domestic arrivals. The complimentary waiting time starts when your flight lands. The waiting time charge starts when the complimentary waiting time ends. The waiting time rate is equal to the vehicle hourly rate, and is charged in 15-minute segments.
A. Yes. You may ask that your driver arrives at the airport after the flight arrival time. For passengers arriving on an international flight, we recommend that the driver arrives at the airport 30 minutes after the flight lands. The complimentary waiting time will then start 30 minutes after the flight lands.
A. Yes we can provide child safety seats or booster seat. NOTE: A reservation with a request for child safety seats must be made at least 24 hours in advance.
A. We recommend that you allow 45 minutes of travel time from Tel Aviv to Ben Gurion Airport, 60 minutes from Jerusalem to Ben Gurion Airport, and 90 minutes from Haifa to Ben Gurion Airport. NOTE: The traffic to the airport is unpredictable. Please use common sense, and in particular, add extra time for bad weather and during holidays.
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